Shipping policy

Shipping Policy

Order Processing

Orders are generally processed within 3 business days, excluding weekends and holidays. Processing times may be longer during sales, holidays, special releases, or periods of unusually high order volume.

An order confirmation does not constitute acceptance or guarantee availability. If an item is unavailable or an order cannot be fulfilled, we will contact the customer and issue a refund for the affected item.

Shipping Rates and Delivery Estimates

Available shipping methods, charges, and estimated delivery times are displayed at checkout. Delivery estimates begin when an order is transferred to the shipping carrier, not when the order is placed.

Delivery dates are estimates and are not guaranteed unless expressly identified as a guaranteed service. Carrier delays caused by weather, service interruptions, holidays, or other circumstances outside our reasonable control may affect delivery.

Shipping Delays

If we cannot ship an order within the timeframe stated at checkout or otherwise promised, we will provide notice and, when required by applicable law, offer the customer the choice to accept the delay or cancel the unshipped portion of the order for a full refund to the original payment method.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact sales@timemachineskateshop.com immediately if an address correction is needed.

We cannot guarantee that an order can be changed or canceled after it has been submitted. Additional shipping charges resulting from an incorrect or incomplete address, refusal of delivery, or failure to collect a package may be deducted from any available store credit or charged before reshipment, to the extent permitted by law.

Tracking and Delivery

Tracking information will be sent to the email address associated with the order when available. Tracking updates are supplied by the carrier and may take time to appear.

Customers should inspect their shipment promptly after delivery. Claims concerning missing, damaged, or incorrect merchandise must be reported to sales@timemachineskateshop.com within five calendar days after delivery. Include the order number and photographs of the product, packaging, and shipping label when applicable.

Failure to report an issue within this period may affect our ability to investigate the claim, but it does not limit any rights or remedies that cannot legally be waived.

Packages Marked “Delivered”

If tracking shows that a package was delivered but it cannot be located, customers should:

1. Check the delivery area, household members, neighbors, and building management.

2. Allow [one business day], as some carriers mark packages delivered shortly before completing delivery.

3. Contact the carrier and obtain a claim or case number.

4. Email us with the order number and carrier case number so we can assist with an investigation.

A “delivered” scan does not automatically determine the outcome of a claim. Claims will be reviewed based on the carrier’s records, the order details, and applicable law.

Lost or Damaged Shipments

If a shipment is lost or damaged while in transit, please contact us promptly. We may require photographs, original packaging, a signed statement, or cooperation with a carrier investigation.

When a qualifying loss or damage is confirmed, we will provide an appropriate replacement or refund. Availability may prevent replacement of limited-edition or special-release merchandise.

Theft After Delivery

Time Machine Skateshop is not responsible for theft occurring after confirmed delivery, except where responsibility is imposed by applicable law. Customers concerned about theft should select a secure delivery address or an available signature-confirmation service.

Split Shipments

Orders containing multiple products may be shipped in separate packages. Customers will not be charged additional shipping solely because we divide an order into multiple shipments.

International Shipping

International customers are responsible for applicable customs duties, import taxes, brokerage charges, and other government-imposed fees unless checkout expressly states otherwise. These charges are not included in the product price or shipping charge.

Customs processing may delay delivery. Orders refused or returned because duties or taxes were not paid may be subject to return-shipping costs and other carrier charges, which may be deducted from any refund or store credit to the extent permitted by law.

Contact

Questions or shipping claims may be sent to:

Time Machine Skate Shop
Email: sales@timemachineskateshop.com
142 E 800 S Salt Lake City, UT 84111

385-777-9294

Nothing in this policy limits any consumer right or remedy that cannot lawfully be waived.